At Dream Bathroom Shop, we take pride in offering premium bathroom products including our exquisite 6mm and 8mm Glass Shower Enclosures, elegant Bathroom Furniture Sets, and precision-engineered Basin Taps. We are committed to your complete satisfaction with every purchase.

Should any item not meet your expectations, our straightforward returns and exchange policy ensures a hassle-free resolution.

Returns & Exchanges Timeframe

We gladly accept returns and exchanges for most items within 15 days of you receiving your order.

Please Note: Due to hygiene and installation considerations, the following products are non-returnable unless they are faulty or damaged upon arrival:
  • Basins & Basins Taps (once installed or used)
  • Bath Taps (once installed or used)
  • Bath Wastes & Plugs (for hygiene reasons)
  • Back To Wall Toilet Units (if specially ordered or installed)
  • Any Bathroom Accessories that have been opened, used, or installed.
All returned items must be in their original, unused, and uninstalled condition with all packaging and tags intact.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our customer service team at [email protected] to request a Returns Authorisation (RA) number. Please include your order number and details about the reason for your return or exchange.
  2. Pack the Item Securely: Carefully repackage the item in its original packaging, including all manuals and accessories. Include a copy of your original order confirmation inside the box.
  3. Ship the Item Back: Clearly write your RA number on the outside of the box. Ship the package to our returns centre at:
    Dream Bathroom Shop
    Returns Department
    92 Dalston Rd
    Carlisle, GB CA6H 6MX
    We recommend using a tracked and insured shipping service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or faulty product).
  4. Processing & Refund/Exchange: Once we receive and inspect your returned item (typically within 5 business days of arrival), we will process your request.
    • For refunds: The original payment method will be credited.
    • For exchanges: We will dispatch the replacement item to you.

Refund Timeline & Method

Refunds will be processed promptly upon approval of your return. Please allow:

  • Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement after processing.
  • PayPal: 3-5 business days for the refund to be reflected in your PayPal account.

You will receive an email confirmation once your refund has been issued.

Return/Exchange Request Email Template

To help you get started, here is a template you can use for your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dream Bathroom Shop Customer Service Team, I would like to request a [return / exchange] for an item from my recent order, Order Number: [Your Order Number]. The product I wish to return/exchange is: [Product Name, e.g., 1000mm Shower Door] The reason for the return/exchange is: [Please specify reason, e.g., incorrect size, product defect] My full name is: [Your Full Name] My shipping address is: [Your Shipping Address] Please provide me with a Returns Authorisation number and further instructions. Thank you, [Your Name] [Your Email Address] [Your Phone Number (Optional)]

We are dedicated to ensuring your Dream Bathroom Shop experience is positive from selection to installation. Our friendly customer service team is here to help with any questions regarding your return.

Email: [email protected]
Address: Dream Bathroom Shop, 92 Dalston Rd, Carlisle, GB CA6H 6MX